Senior Engineering Manager – Customer Journey

The organisation

CarNext’s mission is to change the way people buy used cars. Traditionally, the used car market has been fragmented, localized and inefficient. CarNext addresses these limitations by transforming the experience for its customers, traders and suppliers.

The CarNext customer journey is fully online and boasts extra services such as home delivery, financing options and additional services that are all integrated within the marketplace. In addition to its online services,  CarNext also operates a network of Delivery Stores and pick-up points located along major highways throughout Europe.

In 2021. Constellation Group and CarNext joined forces to empower the CarNext platform to help expand their leadership position in the used-car market. After a period of organizational transitions, now the focus will be to kickstart CarNext’s growth strategy.

The Senior Engineering Manager of Customer Journey will play a major role in evaluating the IT infrastructure, enabling the IT department to optimize its platform and contribute to the definition of a clear technical strategy which will be  a guideline for future development, growth and execution.

The postion

CarNext is preparing for its next growth phase. And to switch gears and accelerate to the next level, it needs to develop a well-oiled Tech department expand their Tech team with the right people, skills and leadership. The Senior Engineering Manager will be a driving force who takes ownership of this strategy for the Customer Journey value stream.

Tasks & responsibilities

The Senior Engineering Manager reports to the CTO and has as a key mission to build a high-performance Tech department.  They need to empower the team to deliver top notch engineering solutions that enable the organization to contribute to and deliver on CarNext’s growth ambition.

To guarantee an unprecedented customer experience, the focal point of this role is to integrate the Customer Journey across the product and design teams to identify engineering synergies as well as value-added innovations. The Senior Engineering Manager will easily switch lanes and provide clear instructions, and consult with engineers and the CTO on complex projects while managing the project’s progress.

Building up the team will also mean hiring specialists that understand the customer and empower them to be autonomous. The objective is to become less dependent on contractors and build strong leadership within the Tech department. Being responsible for coordinating the performance of multiple teams with a strong focus on flawless execution is of major importance. Setting objectives, providing feedback and identifying areas for improvement, and motivating the organization to learn and grow all come naturally to the Senior Engineering Manager of the Customer Journey.

“We are looking for an experienced Senior Engineering Manager of the Customer Journey who is agile,  with strong technical knowledge but above all, is an engaging and inspiring people manager who knows how to build a strong Tech team”  – David Costa, CTO

Next to the leadership role, there are also operational responsibilities involved; audit, security and compliance, ensuring quality of delivery and financial accountability for several budgets/The CTO’s vision for  the Tech department is one that is built from the bottom-up. That’s why  this role offers many exciting opportunities to add value to the organization, truly build a high-performance department and contribute to CarNext’s fast growth track.

Candidate profile*

• 7+ years of IT engineering management
• Experience with guiding IT transitions
• Enagaging and inspiring teambuilder
• Focus on continuous improvement

* Research shows that while male candidates feel confident enough to apply when they meet about 60% of the requirements, female candidates only apply when they tick every box. So if this role has your name on it, but you’re not sure about the criteria, we still want to hear from you.

Interested?

You can apply to this position by using the link below. CarNext is working with Top of Minds to fill this vacancy.