Director of Product Development

The organisation

Founded in 1993 by four entrepreneurs, ACN has become one of the fastest growing companies in the world by providing customers with a better alternative for services they need and use everyday like fixed telephone calling, internet, and mobile services - plus leading edge services like digital phone service (VoiP) with video phones.

Today, ACN's annual revenues have skyrocketed to over half a billion, with steady growth year after year. ACN provides consumers and small businesses across North America, Europe and Asia Pacific with quality products and impeccable service.

The position:

As Director of Product Development, you will drive the strategic management of all products across all EU residential markets. You will provide tactical leadership to the product development team to continue to develop and manage the lifecycle of the all product set and implement product enhancements across assigned markets in alignment with ACN's corporate strategy.

Areas of management include: writing product plans; developing and analyzing product financials (including P&L), conducting impact evaluations for each proposal; developing new product business cases; development of requirements documents; coordination of the development cycle with all impacted functional areas; drive operational, field support, and business process changes; documentation of process design and flows; manage product testing; coordinate product release and rollout (including internal and external training materials), and manage to the compilation of post launch "lessons learned" and lifecycle management of products.

Tasks & responsibilities

• Develop and manage products to drive revenue, product usability, product trial, and product awareness across customer channels
• Manage assigned EU voice products, which may include WLR, CPS, VOIP, Broadband and ancillary voice products, such as voice mail, features, inside wire maintenance, etc
• Responsible for P&L of all product set and reporting product volume, revenue, cost, margin, churn and other required product and market metrics
• Determine product design and requirements to meet and exceed customer's expectations
• Facilitate business processes with vendors, carriers and business partners, spearhead support process and other key stakeholders
• Set product performance/quality standards and coordinate product performance tracking
• Lead EU product team to develop marketing strategies to drive revenue, product usability, product trial, and product awareness across customer channels
• Drive inter-company peer group on the specific needs of the product to be sure that we will be able to support, provision and market to projected plan
• Meet strategic competitive positioning, cost control objectives, gross margin, and revenue objectives
• Manage customer segmentation to drive new sales, customer retention and service opportunities 

Who we are looking for:

• Minimum Bachelor's degree in Marketing or Business Management
• MBA preferred
• Minimum of 8+ years experience in the telecom industry is preferred
• Minimum of 10+ years experience in product management and development is required
• New product development and lifecycle management of residential and commercial products is required
• WLR, CPS, VOIP and Broadband knowledge is required
• Excellent analytical and communication skills
• Strong organizational skills
• Ability to write proposals, communicate and negotiate with vendor and service providers as well as with all company department management and staff
• Ability to develop and communicate requirements and persuade others
• Diplomatic when working with other department heads and peers
• Demonstrated ability to work independently and produce results across multi-functional organizations
• Beginning-to-end ownership of products and projects
• Demonstrated ability to establish a strong connection to various functional departments, especially call centers/inbound sales channel
• Integrated approach to competitive situation analysis

The offer

Salary indication € 100.000 - 125.000, excellent secondary package.

Interested?

You can apply to this position by following the link below. For more information, please contact Nanke van Asten on +31 (0)20 57 89 444.