Head of Strategic Planning

This search procedure has been closed (25-05-2018).
Field
Consulting
Salary
Salary undisclosed
Location
Amsterdam
Employment
Permanent
Headhunter
Top of Minds voor ING

The organisation

ING has identified the Small Medium Enterprise & Mid-Corporate (SME & MC) segment as a major growth opportunity. To expand their market share in existing markets and enter new markets, they are in the process of setting up a new Global SME & MC department. This team will drive the development of fintech solutions and digital innovation to create value for SME & MC businesses.

In line with ING’s strategy of empowering people and businesses to stay a step ahead, ING is setting up a new Global SME & MC department. ING is currently delivering strong results in the SME & MC segment in the Benelux, Poland, Romania and Turkey and expanding its footprint in Germany, France, Italy and Spain. There are three reasons why this business unit has huge growth potential:

  • Client behavior in the SME & MC segment is changing, which results in the opportunity of a new, more digital, approach. Companies are served through an increasingly connected and data-driven ecosystem, featuring accounting software, factoring companies, invoicing services, CRM/ERP providers, leasing companies, financial advisors as well as banks.
  • The banking regulations are adapting to the changing ecosystem, creating new possibilities.
  • Although ING has a strong SME&MC business in several markets, their current footprint in Europe’s largest economies is limited. The growth potential is huge.

So far, disruptive fintech players seem to be more adept at responding to these changes than established players. ING is bent on capturing the SME & MC market by combining the agile way of working of start- and scale-ups (which ING has adopted in many business units already) with the scale and financial resources of a global bank.

As part of the strategy to grow its SME & MC business and create a differentiating customer experience, ING invested in fintech Kabbage in late 2015. They currently provide millions of SME’s throughout Spain, France and Italy with the opportunity to easily apply and get approved for online loans in under 10 minutes.

The new Global SME & MC department will expand ING’s market share and enter new markets. The department will also develop innovative and disruptive solutions to enter new markets. In markets where ING already has a significant presence within this segment, the focus will be on consolidating strengths and accelerating their digital transformation.

The key to success is to support SME & MC companies with their day to day business. Entrepreneurs care about their product or service, getting paid and growing their business. Financial services are only interesting if they are easily accessible and immediately add value in a relevant way.

This exciting journey offers interesting career opportunities for experienced strategy consultants and digital professionals alike. To build this team, ING is working with Top of Minds Digital Executives to hire two MT-level roles: Head of Value Proposition & Head of Strategic Planning.

The position

The Head of Strategic Planning will drive the strategic agenda, market research and customer analytics for the new Global SME & MC department. Key responsibilities are pioneering, identifying and scaling-up best practices, stakeholder management, connecting business lines and setting up a new Strategic Office.

The Head of Strategic Planning will be part of the SME & MC Management Team (5 FTE) and report to the Global Head of SME & MC, Luc Truyens. Together, they will develop the strategy to help ING become a key player in the financial services ecosystem serving SME & MC companies globally.

Tasks & responsibilities

The Head of Strategic Planning will direct and oversee the strategic planning, customer analytics and data management for this new department. This includes evolving and transforming the business model, building a robust data management framework, encouraging a data-driven culture and coordinating key processes.

The Head of Strategic Planning will initially be able to hire a team of three professionals to perform market research and analysis. Together, they will be able to drive customer analytics across markets and countries to better understand the needs of SME & MC businesses. It’s likely that this team will take the lead in projects such as the development of a future-proof risk engine, albeit in close cooperation with other business lines.

The Head of Strategic Planning will also develop and coordinate partnerships with third parties such as fintechs in order to drive the platform strategy. They are also the business partner to the Risk Management, Compliance and Finance departments at ING, making sure that the SME & MC department is aligned with the backbone of the bank.

Candidate profile

This is an excellent landing spot for candidates with a minimum of 8 years’ experience in strategy consulting or an innovative data management environment. It’s an opportunity to join a greenfield operation and start creating impact from the get-go. A solid understanding of the SME & MC segment is an advantage.

Interested?

You are invited to apply for this posibion by following the link below.

ING works with Top of Minds Digital Executives to fill this vacancy.

This search procedure has been closed (25-05-2018).

About this headhunter - Top of Minds

Top of Minds is een Executive Search bureau met een internationaal werkveld. Onze recruitment Consultants hebben allemaal een individuele focus, van FMCG en Retail tot e-Commerce en Digital. De succesfactor van Top of Minds is storytelling: great stories attract great people.

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Top of Minds has been active on Lintberg since 2011.